We have designed a special dedicated service to help you react and solve IT related issues NOW!

Some customers are asking us to help them on the moment to clear production issues: sites not available, hosting issues, heaving load on the servers (frontend, backend, databases, ...). Typically we can investigate and solve some issues right now to let you restore your business in a few minutes or hours.

Think about your customers unable to access your website or service during hours or days. This could lead to thousands or millions of loss and the customer dissatisfaction cannot be evaluated in most of the cases.

Our first intervention is to fix the issues and get your website or service up and running. Then we work with you in order to understand and control the problem. Our second intervention will help you to audit and take actions (mid and long terms) to avoid the same downtime again.

We can investigate the following aspects:

• Hosting facility & network infrastructure (bandwidth, load balancers, routing, CDN...)
• Hardware & OS & Virtualization & Cloud
• Application Servers (Java, PHP,...)
• Databases (Oracle, Sql Server, MySql)
• Optimization & Performance
• ...

As we know that confidentiality is very important, this service is under a complete restricted contract in terms of communication.

Customer Testimonial 1: "Our websites were down with more than 1 million unique visitor per day". 

We fix and restarted the service within a few hours on a week end. Then find the real issues and introduced a quality insurance process to avoid the problem in the future.

Customer Testimonal 2: "During work hours, we suffer from major downtime due to heaving load on our systems".

We analyzed the potential bottlenecks in the architecture and fixed the problem asap. Then we trained the team on the different configurations that could lead to this kind of issues (network, application servers, caching)

Customer Testimonial 3: "Our hosting facility is down. Server images are restored but backups seems to be corrupted. We lost the data...".

In this special case, it took 8 hours to get the content back again from Google! We (RampUp) were already involved in the SEO strategy and design of this customer. 99% of the content was pretty well indexed in Google (including images). We were able to create a bot to get the content back from Google!

If you run in any problems, feel free to contact us right now and we will let you know if we can help you now!

Available during weekends!